After reading that Clerical Medical has re-entered the group pension market (Money Marketing, January 29), I had hoped that an enquiry about a new member to one of our existing schemes with Clerical would be quickly dealt with.
Not so. It would seem that it cannot print new members' documents at present – a problem that is being worked on, I am assured, but a problem that has existed since migration to the Equitable Life system at the end of September 2003. Clerical is unable to give any timescales as to when they might be printed.
How it has the cheek to re-enter the group market when it cannot even offer a decent service to existing scheme holders beggars belief.
Chandler King (UK), Woodford Green, Essex