Claims management companies brought a massive 72 per cent of payment protection insurance complaints to the Financial Ombudsman Service over the last year.
The FOS’ annual review, published today, shows that claims firms accounted for 72 per cent of 399,939 complaints about missold PPI referred to the FOS in the year to the end of March. This compares to 57 per cent in 2013.
The FOS says just 10 claims firms accounted for 40 per cent of cases handled during the year, with around 500 claims firms accounting for the remainder.
The FOS says: “We do everything we can to make our service as straightforward as possible to use. And once again this year, we found no evidence that complaints brought by a claims manager were any more likely to be upheld.”
The organisation says it sometimes has to explain to consumers that the FOS is not responsible for handling complaints about claims managers. Complaints about claims firms will pass from the Ministry of Justice to the Legal Ombudsman later this year.
The FOS adds: “We do everything we can to make sure claims managers understand how we work – so that our dealings with them are as efficient as possible, and so their involvement doesn’t hinder the progress of consumers’ complaints.”