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Citizens Advice recruits second wave of guidance staff

Citizens Advice has begun its second wave of recruitment for the Government’s guidance guarantee service.

The organisation, which is delivering the face-to-face element of the Pension Wise service, says it has hired 150 full time employees so far.

It says two thirds of these have pensions experience.

Citizens Advice has now published a series of additional adverts for Pension Wise roles in Stevenage, Diss, Sutton, East London, Rushmoor, Manchester, Cheshire and West Wales.

A Citizens Advice spokeswoman declined to say how many guidance staff are being taken on in total.

The spokeswoman says: “There are further offers of employment to Pension Wise applicants out at the moment and we are expecting more acceptances of employment throughout the coming weeks.”

Chancellor George Osborne promised people would be able to access guidance as part of sweeping pension reforms coming into force from April this year.

The Pensions Advisory Service is providing the telephone support for Pension Wise, while the website is being designed and maintained by the Treasury. Pension Wise is funded by an industry levy – set to cost advisers £4.2m in the first year – and a one-off £20m Government loan.

Last month, industry experts raised concerns over the disparity in experience and knowledge required of those delivering the guidance by Citizens Advice and TPAS.

Guidance roles at TPAS are higher paid and require several years’ industry experience, whereas Citizens Advice says experience is an advantage.



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There are 6 comments at the moment, we would love to hear your opinion too.

  1. Perhaps a new opportunity for a few of the soon-to-be-made-redundant Tesco staff.

  2. Where is there a Pension Wise centre in Essex?

  3. @ Pro V#1: It would appear that the CAB in the thriving metropolis that is Diss is deemed to be sufficient to serve the needs of East Anglia…

  4. Hang on the £20m from the Government is a “loan” whereas the money pocketed from us is a “tax” is that really right?

  5. Is CAB going to explain what “Pensions Experience” their staff have? Are they ex life office staff, ex adviser or are they simply bored pensioners looking for some way to fill their day.

  6. @Nick – I can’t remember signing any kind of loan agreement can you?

    I really do think we may need to refuse to pay anything other than the FCA, FOS and FSCS levy in the summer when our bill arrives. If the FCA want to remove our authorisation for refusing to pay a TAX, then we should see them in court. are they tax collectors or regulators?

    What next are they going to set their dogs on us? I could have sworn hunting Foxes with Dogs was banned let alone humans!

    Small business owner: “Makes my blood boil that HMRC hounded me”

    I can’t find the recording of what Richard Murphy a chartered accountant, tax researcher and runs the pressure group Tax Research UK said on Radio 4 this morning but it seems very similar to my experience of how the FCA work with small IFA firms. Until you challenge them, they bully you and when you do, even when they back down they refuse to apologise for the manner in which they acted in the first place!

    Untouchable and outside the law or putting themselves outside the law….. Charles the 1st had his head chopped off for claiming a divine right. The FSA was rebranded at the last election at significant cost to the FS industry, but it should have been restricted from the top down, but it has the same culture and anyone who listens to the QC who threatened to set the dogs on someone or who watched any of the programmes on the House of Commons over the last few weeks is likely have lost or reduced respect for our politicians and law makers even further.

    Peaceful gate crashing does not entitle someone to threaten to set dogs on someone else.

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