Citizen Advice has named the first 44 bureaux that will deliver face-to-face sessions as part of the Government-backed pensions guidance service Pension Wise.
People will be able to book guidance appointments at any Citizen Advice office but will have to travel to a designated delivery centre for the session itself.
Each office will have between three and seven staff, depending on the demand in the area. Guidance will also be available at “outreach locations” in the areas covered by the delivery centres, Citizen Advice says.
Citizens Advice says staff will be “highly trained” and assessed against the FCA’s standards before they are allowed to offer guidance to the public.
Chief executive Gillian Guy says: “Pensions guidance will be crucial in helping people understand their options as they approach retirement age. These 44 Citizens Advice Bureaux selected as delivery centres will be key to bringing the Pension Wise service to life and making sure that as many people as possible can access the guidance.”
Chancellor George Osborne promised people would be able to access guidance as part of sweeping pension reforms coming into force from April this year.
The Pensions Advisory Service is providing the telephone support for Pension Wise, while the website is being designed and maintained by the Treasury. Pension Wise is funded by an industry levy – set to cost advisers £4.2m in the first year – and a one-off £20m Government loan.
The 44 bureaux offering face-to-face guidance are listed in the table below.