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Cheshire quality

In what seems to be an increasing era of despondency, after 20 years in the industry, I am motivated to put pen to paper – not to moan but to offer praise for exceptional service.

A scenario of events follows:

•Faxed mortgage application on Wednesday.

•Paper application received by building society on Thursday.

•Valuer instructed on Friday.

•Valuation performed Monday.

•Offer received Tuesday.

•Funds released Thursday.

Just over a week from application to release of funds is exceptional service and worthy of recognition.

I even received a telephone call at 7.30 on the Wednesday evening from the lending operations manager to talk through some of the aspects of the application.

Cheshire Building Society has achieved a level of service which in the current market I find increasingly rare, whether it be building societies or any of the major life offices.

There are many institutions that could take a leaf out of the Cheshire&#39s book. It was the first time that we have used them – it will not be the last.

Tony Revans

Wakefield

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