View more on these topics

Chasing the chaser to no avail

I dislike the parasitic nature of the ambulance-chasers who purport to handle more effectively the complaints and claims of clients against financial organisations such as ours but I also respect their right to exist and operate in a free-market economy.

What I do resent, however, is the appalling inefficiency of the ones I have so far come across. Talk about them treating their customers fairly.

As an example, I wrote to one of these firms some five months ago asking for the written authority of the policyholder to deal with them (plus a copy to the client despite their entreaties not to contact them, re TCF, etc).

Having had no response, some two weeks ago, I gave them a further 10 working days to respond (even a basic acknowledgement would have been nice) but, guess what, that’s right – still nothing.

I have therefore now closed this particular file as there is nothing more I can do, apart from writing to the client suggesting that they complain to us directly, of course.

John Payton
Compliance manager
Montpelier Group (Europe)
Solihull
West Midlands

Recommended

Portman offers reduced rates on two year fixed mortgages

Portman Building Society has re-priced its two-year fixed rate mortgages with new products available from today.The new pricings have come as a result of upward movement in swap rates. The building society will now offer three two year fixed rate mortgages at 4.69 per cent, with an arrangement fee of 999 and a two year […]

Way plan shields against IHT

Way Group has set up an estate planning vehicle that it claims will allow policyholders to safeguard unlim ited funds from inheritance tax. The Way estate transfer plan uses an absolute trust to hold funds for future beneficiaries so a gift qualifies as a potentially exempt transfer. The investor decides how much of the assets […]

Domestic blips

Persistent volatility is a feature of UK equity performance in 2006, particularly since the mid-May share price correction. Investors in domestic equities have seen big share price fluctuations during a period of market uncertainty. The interest rate rise last week was yet another catalyst fuelling market instability. The FTSE 100 index dropped by 1.6 per […]

Sierra Leone cover image - thumbnail

White paper — Sierra Leone International Insights

Jelf Employee Benefits assesses the areas that employers should be aware of when considering operating in Sierra Leone, including healthcare access, delivery and insurance provisions. This report draws on various sources to highlight specific considerations for this emerging jewel in West Africa.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com