I dislike the parasitic nature of the ambulance-chasers who purport to handle more effectively the complaints and claims of clients against financial organisations such as ours but I also respect their right to exist and operate in a free-market economy.What I do resent, however, is the appalling inefficiency of the ones I have so far come across. Talk about them treating their customers fairly. As an example, I wrote to one of these firms some five months ago asking for the written authority of the policyholder to deal with them (plus a copy to the client despite their entreaties not to contact them, re TCF, etc). Having had no response, some two weeks ago, I gave them a further 10 working days to respond (even a basic acknowledgement would have been nice) but, guess what, that’s right – still nothing. I have therefore now closed this particular file as there is nothing more I can do, apart from writing to the client suggesting that they complain to us directly, of course.
Montpelier Group (Europe)