Communication

Profile: Fiducia on really knowing your clients

Fiducia managing director on ‘good old-fashioned’ customer service in the digital world Anthony Scott is adept in the art of communication. As an adviser and a novelist (he has written the novels ‘On Ashover Hill’ and ‘The Birthday Gift’) it is crucial for the Fiducia Group managing director to engage and build a rapport with […]

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FCA updates guidance on ‘basic advice’ under Mifid II

Advisers will not be able to give ‘basic advice’ on stakeholder products that fall under Mifid II and the Insurance Distribution Directive, the FCA has confirmed. Basic advice rules, which date back to 2005 and allow the provision of simpler and lower-cost advice to consumers on a range of stakeholder products using pre-scripted questions, previously […]

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“Go for it, but think carefully”: Advisers share experiences of opening new offices

Opening another office is a big decision for advice firms. If you’re considering branching your business out into a new location, what better way to prepare than learning from those who have done it before? Three advisers share their experiences. Like a start-up Scotland-based Carbon Financial Partners expanded into London at the end of last […]

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Seneca Partners sends Mifid II 10% drop note on EIS product

Another investment manager offering enterprise investment schemes has alerted clients of a 10 per cent drop in value for one of its portfolios following new Mifid rules. Mifid II, which came into force on 3 January, requires firms to notify clients when the overall value of their portfolio, relative to its value at the beginning of each reporting […]

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Adviser bills provider for ‘shambles’ service

An adviser is billing closed-book provider ReAssure for a series of errors that allegedly caused a delay to a client accessing their pension. FPS London senior partner Robert Taylor was contacted by a client who wished to access their ReAssure pension and go into flexible access drawdown. The client told Taylor that they had to […]

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Marrying film and finance to engage clients

It is often said aspiring writers should write about what they know. So when Solomons IFA principal financial planner Dominic Thomas started a financial planning blog on his website, it made sense to weave in his love of the arts. Thomas uses references to the plots of films, television shows, plays and books in his […]

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Advisers hit out at Unbiased’s plans to rate response times

Adviser directory Unbiased’s plans to introduce a new feature which rates advisers based on how promptly they act on enquiries has drawn criticism from the community. Unbiased’s new ‘Response Rating’ went live on 15 February. The new rating gives advisers a score out of 10, generated automatically, depending on whether their speed on response to […]