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C&G takes the direct approach

An adviser has slammed Cheltenham & Gloucester for using the current market conditions to push life and protection products on to his client in exchange for a remortgage.

Positive Solutions principal Simon Jenkins says he had a client with a C&G two-year fixed rate which was up for renewal at the end of the month.

He says when he contacted C&G to discuss options, C&G told him the client would have to make an appointment at the branch to make sure that he had the correct life insurance, critical-illness cover and income protection in place.

Jenkins says: “I found this extremely insulting. This client was introduced to them and now they want to get him in a dark corner and sell him a financial product as an incentive to get a new deal. It sounds a bit pressurised to me.”

Jenkins says he suggested to his client to go to HSBC instead.

C&G says: “When customers’ products come to maturity, it is our policy to market directly to them and advise them of what their options are.”

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