In this instance, a firm is writing to IFAs telling them in no uncertain terms that the adviser should think very carefully before rejecting a complaint.Then it provides a timely reminder that the ombudsman charges a fee of 360 and that the chasing company will be taking the adviser to the ombudsman whatever happens. The clear implication is that it is worth the adviser’s while settling now rather than later. These type of tactics are a particular speciality of lead-generating firms and breach any concept of fairness in dealing with an endowment complaint. There is clearly an urgent need for a regulator with teeth to sort these tactics out. But it also underlines the hazards of an ombudsman system where there is no risk to the consumer for a vexatious complaint. But that sort of change is unlikely to come about for some years to come.