Technology

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Aegon rejects PensionBee allegations over blocking transfers

Aegon has rejected allegations from PensionBee that it has blocked hundreds of requests to move small pots electronically. An open letter dated 31 January from PensionBee chief executive Romi Savova to Aegon UK chief executive Adrian Grace makes several allegations. Savova alleges that, since 8 June 2017, customers wishing to transfer out of Aegon to […]

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Providers join working group to improve pension transfers

Royal London and Rothesay Life are among providers joining the Pensions Administration Standards Association’s transfers working group. The group has been set up by the industry body to look into the transfer process and what can be done to improve it. It will be chaired by PASA board director Gary Evans and examine the supply […]

Cyber security

MM leader: Waking up to the cybercrime threat

In an era of mobile devices, working remotely and Cloud computing, the modern way of working means data security is increasingly crucial. One wrong move could ultimately bring down a company if sensitive data gets into the wrong hands. It is easy to be derisory of the security lapses committed by others. Briefcases or laptops […]

Ian McKenna: Treading the fine line between good and bad robo advice

At the beginning of the month, Nick and Martin Bamford caused amusement around the industry by announcing the launch of Informed Choice’s robo-adviser as an April Fools prank. What many in the industry might find scary, however, is that they are not too far away from the truth. The emergence of real robo-advisers is, in […]

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The Platforum: Be wary of platform tech shifts

There are some big changes happening under the surface in the platform market at the moment. With all of the excitement around the pension reforms currently it is easy to forget about the shifts in platform technology that are either in progress or on the horizon. And it is even easier to overlook the impact […]

Gadget of the fortnight: Quantify your digital marketing

The service I am looking at this week is a great tool for any hard-pressed PR or digital marketing firm that needs to demonstrate the value of the online coverage they are creating either to a client or internally. Coveragebook.com makes it really easy to analyse online coverage and presents measurement data. Our own PR […]

Nick Eatock: Looking out for the ‘lost’ generations

Your clients are under attack. At least, if they fall into the baby boomer category they are. Not physically, of course, but their perceived wealth and good fortune is a cause for increasing resentfulness among younger people. Baby boomers are widely regarded as the golden generation, with healthy pension pots, properties bought for a song, […]

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Chris Gilchrist: A vision of the future

Mo wakes me at 6am because one of my New Year’s resolutions was to rise half an hour earlier. Using silent mode, she tells me: “we’ve had an upgrade”. I have learnt the difference between “we” and “I”. “We” means Mo and 200 million similar devices, the data cloud they link to and the AIs […]

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FCA: We will not constrain industry on pension freedoms

The FCA insists it does not want to constrain the industry ahead of next week’s pension freedoms despite raising concerns about the complexity of the new environment. The regulator last week warned savers face new risks as a result of the development of “complex” and “difficult to compare” products resulting from the reforms. Non-advised customers […]

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Ian McKenna: Why we need a tech solution for insistent clients

While pension freedom presents an enormous opportunity for the adviser community, the industry is well aware of the potential for yet another misselling scandal – the implications of which are almost unthinkable. One thing advisers have consistently sought is regulatory certainty and it seems to me that, at least in some areas, we might now […]

Ian McKenna: Gadget of the fortnight

As someone who spends a lot of time creating documents I have never found a mouse to be the fastest way of moving around a screen. My preference for more years than I can remember has been a trackball which you can spin around using your thumb. Supposedly this reduces the risk of repetitive strain […]