Providers handled over 200,000 calls from customers in the first week following the introduction of pension freedoms, according to the Association of British Insurers. ABI figures out today show members of the trade body received 229,932 calls between Tuesday and Friday last week about the reforms. This is a 214 per cent increase compared to […]
The Prudential Regulation Authority investigated the management and governance at Aldermore ahead of the challenger bank’s plans to float the on the stockmarket. The Financial Times reports the regulator launched a review of the bank’s governance last year after chairman Sir David Arculus left the company in 2013. Sources have told the newspaper the regulator […]
Sesame is to close its Financial Adviser School and is consulting with staff affected by its decision to scrap its investment advice network. In March, Sesame Bankhall Group announced it will no longer operate as a network for investment advisers as part of a fundamental overhaul of the business. In an update to members today, […]
If you meet Carlton Hood, Old Mutual Wealth’s customer director, don’t mention meerkats. Hood was chief executive of the price comparison website Confused.com when rival firm Compare The Market unleashed its popular ‘Compare The Meerkat’ advertising campaign in 2009. “That was the biggest challenge of my career,” he jokes. On a more serious note, Hood […]
Most of us would agree that pensions were complicated enough before April 2015, but since the pension freedom changes came into effect it has got a whole lot worse.
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