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Capita set to shut office to integrate teams

Capita Financial Software is to close its Bishop’s Stortford office, with 13 staff left to decide whether to relocate.

The firm recently moved its headquarters to new offices in Whiteley from nearby Fareham and hopes the remaining staff will make the move from Bishop’s Stortford to Hampshire.

The firm says it is to invest £4m on software enhancements over the next 12 months as it looks to launch its attitude-to-risk tool, Synaptic Modeller in the second quarter as well as a legacy-transfer-analysis tool.

Enhancements will also be made to due-diligence tool Synaptic Comparator.

A CFS spokesman says: “This is not a cost-saving exercise. Our plans will closer align our support team with our product and development teams in Whiteley and we expect to see our customer service improve following close integration of these teams. All the roles affected are still required to support the significant research and development programme we have announced.”

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Comments

There are 5 comments at the moment, we would love to hear your opinion too.

  1. Please refer to the previous story relating to this as it some some quite useful comments for CCD users particularly.
    I wouldn’t want those comments to be buried by another press release…
    http://www.moneymarketing.co.uk/wrap-and-technology/capita-announces-new-software-spend-as-it-shuts-bishops-stortford-office/1044681.article

    The lack of comment regarding CCD in the above speaks volumes…

    “we expect to see our customer service improve”
    If I was working in the CFS support team in Stortford I would find this deeply insulting.

  2. Wow… just wow, as if the people losing their jobs in Bishop’s Stortford isn’t bad enough, they are now getting this slap in the face delivered.

    Sadly, the bean counters that make all of the companies decisions have no idea what the Bishop’s Stortford office actually do, or how much work is involved. I genuinely pity the customers that are going to have to deal with this mess, the current bottle neck for getting issues fixed are caused by the staff in Whitely as it is, so I’m sure getting untrained staff in to do the 1st and 2nd line work will help improve the service…..

    I don’t know the individual circumstances of the staff involved, but would you relocate 126 miles for a company that has had 4 or 5 rounds of redundancies so far and has proved time and time again that short term profits are more important than the staff / customers?

    Some things you should consider as a customer / future customer:

    This is ALL about saving money, saving cash to Capita is more important than retaining your business and giving you a good service. You ARE a figure on a balance sheet, no more, no less.

    No mention of the next version of CCD at all, going to be tough to build it with 0 developers.

    The people that know how to support your product will be gone, ‘hoping’ they will move to Whitely doesn’t make it happen.

    Good luck to the staff going through this and good luck to any customers with CFS.

  3. Wow… just wow, as if the people losing their jobs in Bishop’s Stortford isn’t bad enough, they are now getting this slap in the face delivered.

    Sadly, the bean counters that make all of the companies decisions have no idea what the Bishop’s Stortford office actually do, or how much work is involved. I genuinely pity the customers that are going to have to deal with this mess, the current bottle neck for getting issues fixed are caused by the staff in Whitely as it is, so I’m sure getting untrained staff in to do the 1st and 2nd line work will help improve the service…..

    I don’t know the individual circumstances of the staff involved, but would you relocate 126 miles for a company that has had 4 or 5 rounds of redundancies so far and has proved time and time again that short term profits are more important than the staff / customers?

    Some things you should consider as a customer / future customer:

    This is ALL about saving money, saving cash to Capita is more important than retaining your business and giving you a good service. You ARE a figure on a balance sheet, no more, no less.

    No mention of the next version of CCD at all, going to be tough to build it with 0 developers.

    The people that know how to support your product will be gone, ‘hoping’ they will move to Whitely doesn’t make it happen.

    Good luck to the staff going through this and good luck to any customers with CFS.

  4. Capita Financial Software is to close its Bishop’s Stortford office, with 13 staff left to decide whether to relocate.? That HAS to be a joke!!!!

    I think the headline should read “Capita set to shaft the remaining staff and save money”

  5. Hah.

    The only thing capita were ever interested in was a nice bulging client database of regular paying joes to directly market to. Do not underestimate the value of such a comprehensive account!

    This is just insulting, degrading and downright scandalous!

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