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CA snubs ABI consumer confidence claims

Consumer groups have hit back at ABI claims that the industry has started to rebuild confidence in financial services.

Speaking at the Which? fringe meeting at the LibDem conference, ABI head of media and political affairs Alan Leaman said there is a real danger that the progress which has been made by life offices in particular is being overlooked.

But Consumers&#39 Association senior policy adviser Mick McAteer said he has not seen improvement in industry attitudes to fairness and responsibility to the consumer.

Leaman said an industry that makes a profit is not necessarily one that does not care for its consumers and is not interested in generating ret-urns for them.

But McAteer said he felt little progress has been made in rekindling confidence and the number of providers needs to be greatly reduced to create a genuinely competitive market through economies of scale.

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