The Consumers' Association has officially been granted formal super-complaint status by the department of trade and industry.
This will allow the CA to make formal complaints to a number of government regulators including the Office of Fair Trading. Over the past two years, the CA has made two super-complaints in its informal capacity. The first was in January 2002 on the issue of access to dental services and the second was in December 2003 on the care homes market.
CA director of campaigns Nick Stace says: “This recognises the crucial role this organisation must play in highlighting where markets are failing to operate in the consumer interest. We will now step-up our commitment to this activity and expect to refer a number of cases to the OFT each year.”