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CA calls for Barclays to compensate customers

The Consumers&#39 Association has called for pay-outs to be made to ex- Barclays Bank mortgage borrowers.


The watchdog believes customers may have been unfairly stung with big penalties for surrendering loans early. NatWest has repaid cash to 7,000 ex-customers hit with high charges for surrendering mortgage deals early.


CA principal money researcher Neil Walkling, said: “Some of Barclays terms potentially break the unfair contract laws. We would expect Barclays would want to compensate the people involved.”


Barclays spokesman Liz Neild says: “We do waive the penalties in times of hardship like death, but not just because someone doesn&#39t want to pay them.”


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