The Consumers' Association has come out strongly against any appeal on FOS decisions.
CA senior policy adviser Mick McAteer, speaking out against IFA trade bodies lobbying for an appeal process, says any additional appeal would further undermine consumer confidence.
He says the investigation into whether the FSA can take cases off the FOS if they have industrywide implications undermines the ombudsman.
McAteer says: “The FOS is the one part of the system that is working fairly well but the Treasury has caved in to industry pressure. It is trying to close down the FOS by making it as ineffective as possible. An appeal process would make it easier for big businesses with deep pockets to tie up consumers in red tape.”
Sofa managing director Brian Lawless says: “I understand the argument that big business has more resources for appeals but it sounds slightly strange that the CA is against appeals for the public who would benefit just as much from them, if not more.”