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Bupa vow to shake up broker service

Bupa has promised to improve its service track record after it was

criticised at the Association of Medical Insurance Intermediaries&#39 AGM last


An Amii survey revealed broker dissatisfaction with Bupa&#39s intermediary

custo mer service.

Amii asked its 200 mem bers nine questions to establish the best and worst

private medical insurance providers.

Questions focused on specific admin issues as well as general perceptions

of service levels and the extent to which providers were felt to be


In eight of the nine categories, Bupa was in the bot tom three while

smaller providers, including Ohra, Permanent and Clinicare, featured

heavily in the best three in all categories.

But Amii chairman Bill Poynton and dozens of delegates acknowledged Bupa

was improving on its past service performance.

Bupa sales director Steve Flanagan told the meeting: “We know we have some

issues. We are aiming not just to be the biggest provider but the market

leader but it is not easy to change a big company overnight.”

Ohra head of marketing Hazel Berrill says: “The issue is not that Bupa

were at the bottom but that they are clearly addressing their past

problems. This has to be good for the industry as Bupa has become the

generic term for PMI.”


Skating on thin Isa

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Brexit Commentary from Natixis Global Asset Management

By David F Lafferty, CFA, SVP – Chief Market Strategist Thursday’s historic Leave vote in the UK will have both immediate and long-term consequences for the global economy and financial markets. The initial flight-to-quality reaction across asset classes has been exacerbated by the market’s misplaced confidence in a Remain victory leading up to the vote. Stock markets […]


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