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Bupa upgrades IFA services

Bupa is providing improved support to IFAs by upgrading its call centre technology.

The new Point system will enable information that was previously stored on several different databases to flow more easily between Bupa staff and IFAs.

The system will enable Bupa staff to produce instant quotes, order literature and access information specific to the IFA It will also enable them to track the progress of application forms during the underwriting process on behalf of the IFA and his or her client.

Bupa sales director Steve Flanagan says: "This investment will make life easier for intermediaries and streamline our processes."

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