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Bupa pays 89% of CI claims

Bupa paid 89 per cent of all critical illness claims during the first three quarters of this year.

Two per cent of declined claims were due to non-disclosure, while nine per cent were turned down because they did not meet the policy definition.    

Bupa Individual Protection head of product development Steve Casey says: “This is good news for customers. The reductions are a result of improvements in our policies to make them easier to understand.”


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  1. Don’t you mean 2% of ALL claims were declined due to non-disclosure !
    Still very worrying that so many CI policyholders don’t appear able to understand exactly what they are covered for—or is it advisors who are to blame? Too lazy, perhaps, to highlight the policy definitions and who talk about “heart attack, stroke and cancer” as though ANY variation of the three is a claim?

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