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Bupa blasted for case study secrets

Bupa has been blasted for demanding Cornhill does not release case histories on clients transferring health insurance to anyone other itself.

Intermediaries warn Bupa could be breaking a proposed voluntary code of practice following its move to to “rescue” clients potentially left stranded when Cornhill pulled out. Cornhill quit the health cover market in September.

And Bupa now faces competition from two rivals seeking to poach Cornhill clients.

The deal saw Bupa offering to take on commercial clients on the same underwriting terms.

But intermediaries say the decision not to release case histories is a ploy to retain business which could contravene the voluntary regulatory code being set up for the

Norwich Union and Permanent have since moved in to accept Cornhill clients on the same underwriting terms. Intermediaries say Permanent is not requiring disclosure.

Association of Medical Insurance Intermediaries chairman Bill Poynton says: “We have asked Bupa to look at this again. But our experience of them is they will be very reluctant to change it.”

Bupa Insurance managing director Fergus Kee says: “The policy holders were left high and dry. We have stepped in to put in place continuing coverage. We are not releasing the information. In terms of not doing so we are following established practice.”


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