View more on these topics

Brokers value service above headline rate

Headline rates rank third in importance for brokers behind service and individual underwriting, according to a quarterly survey by Future Mortgages.

Its Future 500 research asked intermediaries to rank the factors most important to them when dealing with a lender.

Top of the list came service with 48 per cent, individual underwriting was second with 30 per cent while headline mortgages rates came third with 19 per cent. Online applications came last with 3 per cent.

The research found that brokers are confident about the market, with 55 per cent expecting overall mortgage lending to rise, 13 per cent think it will fall and 32 per cent say it will stay the same.

Looking at different sectors, 47 per cent of brokers expect most of their business to be remortgages, 23 per cent expect it to be self-certification, 18 per cent say it will be firsttime buyers, 10 per cent say buy to let and 2 per cent say right to buy.

Despite the National Association of Mortgage Brokers and Advisers&#39 recent link-up with Aifa, only 9 per cent of brokers say that they are a member or would support it compared with 65 per cent supporting the Mortgage Code Compliance Board.

Future sales and marketing director Brian Pitt says: “This is yet another vindication of the professional development of the mortgage market.

“We have always believed that service is a crucial element in helping professional advisers to add value to their clients and these results bear this out. Clients buy houses, not mortgages, and superior service in getting loan approval is essential in our market.”

The research was carried out among 500 brokers in September.


Abbey National Offshore – Offshore Base Rate Tracker 180

Monday, 16 August, 2002 Type: Offshore high interest account Minimum-maximum investment: £50,000-£5m Place of registration: Jersey Interest rates: UK base rate plus 0.4% gross a year, 0.3% gross a quarter until February 28, 2003, thereafter UK base rate plus 0.2% gross a year, 0.1% gross a quarter Term: Until further notice Offer period: Until further […]

Demand for Govt action in regional housing hotspots

The TUC is urging the Government to extend its efforts beyond London and the South-east to help key public-sector workers get on the housing ladder.The unions passed a motion at their annual conference demanding that the Government recognise there are housing hotspots in other parts of the UK and calling on it to take efforts […]

Three quarters of Chelsea customers to pay loans off early

Nearly three quarters of borrowers plan to repay their loan early according to a survey from Chelsea Building Society.The society says 72 per cent of its Flexiplan customers say they hope to repay their mortgage earlier than the agreed terms. Chelsea says they have chosen the Flexiplan Discount Mortgage because it allows for overpayments.The survey […]

Sandy Scott

Chartered Insurance Institute director general Dr Sandy Scott spent 10 years as an army cardiologist, including time in Northern Ireland and the Falklands, yet he still rates his years in financial services as more exciting.He is currently trying to implement more stringent exams for IFAs while fighting on a number of other fronts.Next week, Scott […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm