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Broker Talkback

Should the FSA publish complaints’ information about poorly performing banks and financial companies?

Yes 100%

Yes“I think the FSA should name and shame companies that continually perform poorly but there is a danger in naming and shaming because good companies can have the odd bad spell.”

John Pidegon, John S Pidegon & Co

Yes “We’ve already seen a huge imbalance between banks and building societies and IFAs. But unfortunately consumers tar everybody with the same brush. So if the FSA could make that information public, it might help.”

Roger Heath, Roger Heath Associates

Yes “Most complaints in this industry are about banks rather than IFA businesses.”

Owen Jackson, Owen Jackson and Co

Yes “It may help the culprits to sharpen up their act and those who are honest have nothing to fear.”

John Hale, Mayman Financial Services

Yes “It would be good for transparency and it would enable consumers to make better judgements about where they go to get advice or products.”

Kenneth Rendle-Mervill, James Mervill & Partners

Yes “If the FSA are singing and dancing about treating custo-mers fairly, then the customer ought to know if they are getting bad service.”

Syd Baker, S B Financial Planning

Yes “There is a fundamental need to highlight those who are causing the problems.”

David Thompson, David Thompson IFA

Yes “They need to be named and shamed and those individuals responsible need to be forced out of the industry.”

Robert Young, Robert Young Associates

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