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Broker talkback

Should mortgage lenders be forced to offer existing clients the same deals that are offered to new customers?

“No. If you buy a pair of shoes and they get discounted in a sale the next day, you can’t go back to the shop and ask for the difference. It is the same with mortgages.”

Harry Katz, Norwest

“Yes. I think it is a good thing for first-time buyers to be helped on to the property ladder, which is very difficult at the moment. But if the buyer shops around, there are good deals to be had on all kinds of mortgages.”

Marlene Shalton, Chambers Morgan James

“Yes. I believe in everything being open to everyone. Whether the lenders can cope is another issue.”

Sam Lamptey,Dorchester Finance

“Yes. It seems the fair thing to do.”

John Abson, Norwood Lake Financiers

“No. The regulator should be there to see people are not being cheated and not tell them what they want.It will reduce choice and we will go back to 30 years ago, where it didn’t matter what building society you went to, you would get the same sort of mortgage.”

Bob Stark,The Mortgage Shop

“No. What is the FSA doing? I think there are over 16,000 products out there and with the right advice a customer can get exactly the right mortgage for them at the right rate.”

Tony Mills,T Mills IFAYes. Existing customers should get the same deal as new ones. Loyal customers will leave if they aren’t being treated fairly.

Ranjit Kumar Dey,The Property Centre

“Yes, you have to treat all customers equally or they will go somewhere else.”

Eric Chapman, J Matthews & Co

Yes 63% No 37%


Maximum security

I am a member of my employer’s pension scheme and will have completed 20 years’ service by retirement in August 2008. Do I need to make any arrangements to take into account the new legislation in 2006?

E-commerce to hit 3.2bn by 2009

IFAs will be transacting 3.2 bn of business electronically by 2009, according to The Exchange’s 2005 technology index.

Guide cover

Guide: how to… communicate with your pension members

Effective communication of your pension scheme is a large part of getting auto-enrolment right. Delivering the same message to all employees is not necessarily the way to go. To assist you with the communication of your pension scheme, we have provided some key areas to think about, such as:

  • What to consider when segmenting your workforce
  • How to communicate to pension scheme members at the right time in their member lifecycle
  • What topics you should be discussing with your pension members
  • The new pension freedoms and the importance of communicating them


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