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Broker Talkback

Do you think advisers should be able to cold-call customers?

Yes 50%

No 50%

Yes

“It is not something I would do as I do not believe it is particularly effective but that should not stop others doing so if they wish. People are sometimes too precious about financial services.

Daniel Kitchen, Optimum Independent Financial Planning

No

“In the past there have been too many misrepresentations by people cold calling. People do not follow guidelines so I do not think it would work to have self-regulatory rules for cold calling.”

David Burford, M Rogers & Associates Independent Financial Consultants

No

“Cold calling is outlawed and that is the way it should be. I have worked in this industry for 25 years and never cold called or used a telephone directory. Advisers should work on a referral basis.”

Trevor Martin, Martin Financial Services

No

“It is wrong. You need to know more about the client before you start pushing them in a particular direction.”

Philip Brown, James Brearly & Sons

Yes

“For IFAs, most definitely. If direct salesforces want to cold call, that is up to them, but IFAs ought to endeavour to maintain a professional approach at all times and this should not include door knocking.”

Paul Anglesea, Midas Financial Services

Yes

“We should be able to call providing it is in the parameters laid down and you make it clear at the beginning what you are calling about.”

Terry Donovan, Magic Mortgages

No

“It has given advisers a bad name so we do not want to continue that. We should be getting business from other sources.”

Toby Moore, Best Financial

Yes

“I personally see nothing wrong with an IFA cold calling so his or her business can be successful. But it is something we do not do here as the majority of our business is done with existing clients.”

Arthur Dornan, Carterbar

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