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Broker Talkback

Is the ABI doing enough to educate advisers about changes to its critical-illness policy definitions?

Yes 25%

No 75%

No

“I do not think there has been enough information. They should be taking the lead. The individual insurers as well haven’t done much. Most people have email access now so it would not be difficult for them to send out an email with this information. Only Scottish Provident has done this.”

Mike Carter, The Online Partnership

No “I haven’t heard anything from the ABI in six months. I was aware that CI definitions have changed but I couldn’t tell you who told us.”

Bruce Dodd, Vantis Morgan Nevill

No “I have heard little about it, which tells me the ABI could do more for advisers.”

Andrew Hannah, Sinclair Hannah Financial Management

No “Probably not. I think it is always the same with the trade bodies – they think they do a good enough job of explaining but the advisers all seem to think it is something different. With CI it is particularly important we, and clients, fully understand as every word is, literally, critical.”

Timothy Clarke, IFP Insurance Advisers

Yes “The providers themselves are doing a lot of work to help us out, particularly Bright Grey, so there is not much more that the ABI needs to do.”

Andrew Killian, AJK Financial Services

Yes “We have been getting a lot of help from several providers, if not from the ABI directly.”

Barry Stevens, Barry Stevens IFA

No “Not at all. We hardly receive any information from them.”

Fari Seraajian, Financial Dimensions Durham

No “We receive lots of stuff through the letterbox but we have not received anything from them on these changes.”

Kenneth Knapton, K Knapton

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