View more on these topics

Broker shuns Bupa over admin

A broker has stopped using Bupa after claiming the firm has poor service standards and slow response times to applications from protection advisers.

Highclere Financial Services partner Alan Lakey says he refuses to deal with Bupa after problems with its admin department. He says in one case, it took Bupa 19 months to send an acceptance letter.

Lakey says: “Bupa has got exceptionally good critical-illness contracts but I cannot deal with them due to their admin.”

John Joseph Financial Services principal John Joseph says Bupa has several attractive products but the firm often lacks the admin to cope with strong demand. Joseph says Bupa is improving but is still a long way off if it wants to be a market leader.

He says: “Over the years, Bupa have alternated their service levels from very good to poor and back to good due to being overloaded with business, causing long backlogs in response time.”

Bupa individual protection product manager Steve Casey says: “We have invested heavily in customer service and are piloting an online service which will be launched in September. This will significantly speed up our ability to issue business, sometimes within minutes rather than days.”


Insight bucks trend in move out of Nurs

Insight Investment is bucking the industry trend by converting its diversified target return fund from a non-Ucits retail scheme structure to Ucits III next month. Most multi-managers have been converting their funds from Ucits III to Nurs to access the greater investment flexibility that enables. But Insight says Nurs funds require life insurance companies to […]

The comeback country

In the May stockmarket correction, emerging markets and high-beta stocks were among the hardest hit by investors’ flight from risk.

Abe and Modi

India: Modi, reform and the oil price fall

Nearly 12 months since sweeping to power, prime minister Narendra Modi has overseen a significant turnaround in India, which is now on track to become one of the most pro-growth, pro-investment economies in Asia. While the market has rallied 48 per cent over the last year in response to Modi’s reform agenda, what is the potential for further progress?


News and expert analysis straight to your inbox

Sign up


    Leave a comment