As the daily post dwindles and more business is done online, I have, like a good many I suspect, embraced technology.Living and working in a rural area, I was delighted when BT announced that broadband would be available in the village. No more waiting what seemed like hours for a Mortgage Brain download to complete or spending half a day inputting an online application. Just over two weeks ago, for no apparent reason, I became unable to connect with email or the net. “Must be computer problem,” I thought but all the checks could not find a problem, so I called my internet service provider. “We will check out your service,” I was told but this also failed to find a fault. In this case, they had to order a line check from BT. This took at least 48 hours. Again, there was no apparent fault so an in-depth line check was needed. I was told that someone would call within three working days. I waited three days for nothing to happen and so, finally, in desperation, begged my service provider to call BT and get them to arrange an appointment. “We will be with you on Wednesday,” I was told. Another three days passed and the man from BT turned up. He conducted a line test and concluded that I worked too far away from the exchange and the line was not capable of carrying the speed of connection I had got. I was told they could solve the problem by slowing my connection down. The earliest this could be done was in five working days. I waited with bated breath. There were, of course, solutions. What I would urge any- one to do is look at the terms of service for their internet provider. In my case, and I guess many more, the service provider cannot be held responsible in any way for loss of service or busin- ess and dealing with BT through a third party requires persistence that would shame a marathon runner. After two weeks of being out of communication, there is still no sign of a solution while I sit in a state of isolation, not knowing when I can get back to proper work. Doing everything electronically is fine but you do lose the means to do even some basic tasks when the system fails.
Stroud & Swindon chief executive John Parker plans to retire by the end of the year.Parker will take planned retirement from December 31.Plans are for current finance director David Hill to succeed him.Parker, who has been the society’s ceo for the past 13 years has also been the chairman of the BSA for the past […]
Plum Software has launched new IFA software with features including extended branching and priorities capabilities.Plum says IFA firms can now tailor database access according to identities and logo with the software also helping to manage and monitor compliance and co-ordinate marketing across different offices.It says the priorities option allows firms to set up their own […]
Scottish Equitable International has introduced a calculator for IFAs to work out clients’ pre- owned assets tax. For each bond value, the table summarises the annual tax benefit, the number of days before exceeding the 5,000 limit and the date by which the settlor needs to be removed as beneficiary to remain within this limit.
Credit Suisse has announced details of its multi-manager Incubator fund to launch on July 25.It will aim to take significant stakes in funds less than 100m in size, hoping to capitalise on early growth.The fund will be managed by Gary Potter and Robert Burdett and be capped at 75m. It will invest in three main […]
Join Trevor Greetham, Head of Multi Asset at Royal London Asset Management (RLAM), for a webinar on 30 March at 2pm. During the update, Trevor will consider how various asset types have fared in 2017 and offer his outlook, using the Investment Clock model to illustrate his views. Find out more here
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Three advice firms have stopped giving pension transfer advice following work by the FCA over the future of the British Steel Pension Scheme. A statement this afternoon details the FCA’s “information gathering exercise” to identify the firms that have been most active in advising people to transfer out of the scheme. The regulator got information from […]
The FCA has launched a consultation on its approach to authorisation and competition, which will be open to responses until March next year. Following the launch of the FCA’s mission in April, the approach documents are the second and third in a series of papers explaining how the watchdog tackles regulation. The first document, the […]