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Britannia wins CRM award

Britannia Building Society has been awarded best customer relationship management project for a large organisation at the recent CRM business awards.

It received the award from the Duchess of York for beating competition from 70 companies including Freeserve and tour operator, My Travel Company.

It says the judging panel were impressed by Britannia&#39s overall scope and vision and its “ability to engage its staff to understand where the benefits had been gained and by its ongoing commitment to customer satisfaction.”

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