Bright Grey has taken up Medicals Direct’s new Trackberry service, which is designed to speed up the underwriting process for those with more complex medical histories.
Medical reports are completed using a digital pen, which scans the report as it is written.
They are then sent straight to Medicals Direct via Bluetooth and Blackberry, which in turn emails the nurse immediately with queries they can discuss while they are still with the client.
Bright Grey is enabling straight through electronic processing, where the completed electronic form is sent online to a secure folder at Bright Grey, rather than being printed out and delivered by post.
Head of client care operations Gordon Watson says: “Medicals Direct’s Trackberry system has enabled us to make real time efficiencies in our underwriting process for more complex cases. It means we no longer have to wait to receive handwritten reports in the mail or scan the reports. And we have made sure it saves time when it comes to indexing too.”
Medicals Direct chief executive Mike Benton says: “As a business we are committed to employing the latest technology to maximise efficiency. Trackberry is an excellent example of technology being used to everyone’s benefit. We are delighted that Bright Grey are the first to fully utilise Trackberry and we look forward to continue working in partnership with them.”