View more on these topics

Bright Grey knocks timing of LivVic’s Red Arc services

Bright Grey has hit out at Liverpool Victoria for only offering Red Arc’s care services on its critical-illness policies after a claim has been paid.

Red Arc offers counselling and personal nurses to Bright Grey policyholders at point of claim but Liverpool Victoria, which introduced the service to new and existing CI policyholders last week, only offers the service once the claim has been paid.

Bright Grey products director Roger Edwards says: “We felt the counselling services would be extremely useful at the early stage of a claim being made. There is a little bit of extra cost in doing it this way.”

Highclere Financial Services partner Alan Lakey says: “My concern is that once the claim has been paid, Red Arc services are too little, too late. It has either been ill thought through or Liverpool Victoria really wants to have a cheap shout but I suspect it is the former.”

Liverpool Victoria director of intermediary sales Stuart Tragheim says: “We will always keep these things under review. We took a commercial decision because we are making it free of charge to all existing policyholders, which is over 40,000 people.”


What’s in a name?

Some time ago, a friend of mine came round to my house with a problem. His uncle had just died at 88 and, as my friend had been both the closest relative and only carer for several years, he had been bequeathed a big house in Enfield, North London.

DB says staff fallout ‘is to be accepted’

DB Mortgages managing director Bill Dudgeon admits he will struggle to keep all his staff happy at the start-up company.His comments come after a senior source told Money Marketing that at least one high-profile figure at DB has approached his former employer at The Mortgage Business about returning to the HBOS-owned lender, amid rumours that […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm