A spokeswoman for the lender says the decision was not taken lightly, but as a prudent business it has to ensure it has the right resource in the right place.
“We have found that an increasing number of customers prefer to deal with advisers on the telephone. In areas where demand for face to face mortgage advice is low, and we can’t sustain the branch having a dedicated branch-based mortgage adviser, another mortgage adviser will either cover the branch or the customer will be referred to one of our experienced telephony mortgage advisers.
She adds:”We are confident that we will continue to provide our retail customers with the high level of service they require. For those advisers affected, we do hope to find as many as possible alternative roles within the Group.”