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BoS apologises over losing mortgage details of 62,000 customers

Bank of Scotland has apologised to 62,000 mortgage customers after it lost private information about them in the post.

The bank has confirmed that the mortgage information has disappeared after a computer disc containing the details of the accounts failed to arrive at a credit reference agency.

BoS communication manager Shane O’Riordain says: “We apologise to our customers for any inconvenience or upset this incident may have caused. We have taken immediate steps to protect our customers and make sure this does not happen again.”

The information on the lost disc contained names, addresses, dates of birth and mortgage account numbers for customers.

In March, the details of 13,000 Halifax mortgage customers were stolen when an employee’s car was broken into by thieves.


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