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Boost to medical service

Access to electronic medical information will drastically improve service levels that protection providers offer to IFAs, according to Abbey for intermediaries head of marketing and product development Nick Kirwan.

Kirwan stressed the importance of technology to turn-round times to delegates at the MM Live Protection Arena last week.

He said it will be very easy to get hold of medical information with the launch of new technological systems linking life companies with GP surgeries which will cut down on waiting times and improve service.

But DPB Independent Financial Services principal David Barnett said: “I am finding when speaking to GP surgeries that many are deciding not to release documentation until they receive payment as past experience has, they say, resulted in payment delays, which could potentially slow the process down further.”

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