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Blunder sees 83,000 Co-op customer details put online

A subsidiary of The Co-operative Group has been forced to issue an apology after an error led to data relating to 83,000 customers being published online, Money Marketing can reveal.

The data related to funeral planning products offered by Co-operative Life Planning, which trades under the name The Co-operative Wills and Funeral Planning.

An error at a third party support services provider used by Co-operative Life Planning meant that a file containing customer information relating to 83,000 customers appeared embedded within an internet search.

Co-operative Life Planning says it was notified of the error at the beginning of March and took immediate action to resolve the issue.

The data that was exposed is classed as non-sensitive under the Data Protection Act.

Co-operative Life Planning has chosen not to name the third party involved.

A spokesman for Co-operative Life Planning says: “As a result of an error at a company which provides technical support services to Co-operative Life Planning, the security of some data was lowered.

“A full investigation into how the issue occurred is under way. The Information Commissioner’s Office has been notified.

“We take our responsibilities to our customers extremely seriously and we have written to all the approximately 83,000 customers affected.”


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