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Phil Wickenden: Every business is a people business

Brands do not care about you. Institutions do not care about you either. The only people able to care about you are people. With this in mind, the question is “is this institution owned, organised and run by people who will allow the people who work there to care?” Generally, the answer is “no” because […]

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Chris Gilchrist: A vision of the future

Mo wakes me at 6am because one of my New Year’s resolutions was to rise half an hour earlier. Using silent mode, she tells me: “we’ve had an upgrade”. I have learnt the difference between “we” and “I”. “We” means Mo and 200 million similar devices, the data cloud they link to and the AIs […]

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