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Bestinvest offering white-label call centre deal for small IFAs

Bestinvest is to offer adviser firms a white-labelled version of its discretionary management service and use of its call centre to deal with clients’ basic advice needs.

Chief executive Andrew Barnes says the company’s model is strong enough to take on the added scale and says he is willing to talk to all firms and not just those whose businesses tie in with Bestinvest.

He says the offer can help advisers deal with smaller/balanced clients, something that the industry will have to address in light of the retail distribution review.

He says: “A call-centre-based advice unit for small/ balanced customers looking for Isa advice is something that we do well. A number of small firms will find that difficult if they do not have the staff to handle those types of customers so essentially we are providing a service for them to keep customers that they may otherwise lose and we can plug it into their business immediately.”

Barnes says the firm has 20 investment professionals looking after 50,000 clients.

Informed Choice director Martin Bamford says: “This seems to be the direction the business is taking and although no complete bespoke discretionary package has come to market yet, I think it can work. The call centre is also likely to get some interest.”


Bond boom sends NU’s sales soaring

Norwich Union saw its with-profits sales rocket last with new business increasing by 38 per cent to 1,208m, from 878m in 2006.Total UK sales including investments were up by 6 per cent to 14.4bn from 13.6bn in 2006. Total worldwide sales rose 2by 5 per cent to 38.6bn from 30.7bn.But NU had to revise its […]


Written in the sand

FTS, the sister company of Cardif Pinnacle, will be sponsoring this year’s annual Beach Volleyball Classic Tournament on August 23 and 24 at Central Beach, Great Yarmouth. It will also be sponsoring Great Yarmouth’s entry to the Norfolk Disability Youth Games on October 17 at the University of East Anglia Sportspark, Norwich.

FSCS is playing by its own rules

In response to Loretta Minghella’s letter about the Financial Services Compensation Scheme, headlined, Inaccuracies over FSCS powers, it seems to me that one of the biggest problems for the industry is the “rules” by which organisations such as this operate. For example, Minghella denies that the FSCS hounds retired IFAs over old business based on […]

Big leap in enhanced annuity sales

Enhanced annuity sales rose by 35 per cent to break through the 1bn barrier last year.Consultancy Watson Wyatt says sales have increased by 161 per cent since 2001 and it believes the trend will continue.It estimates that up to 40 per cent of people taking out an annuity may be entitled to enhanced rates.Enhanced annuities […]

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Guide: Johnson Fleming’s managed auto-enrolment service for SMEs

Johnson Fleming has launched its new managed auto-enrolment service, designed to support SME businesses of up to 250 employees. The managed auto-enrolment service is not just about providing businesses with a software system for them to manage themselves, but more about outsourcing the administration of the project and scheme to Johnson Fleming’s auto-enrolment staff.


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