The firm’s client servicing stood out from the crowd with new initiatives in 2005 including rate check, to ensure the mortgage product chosen continues to offer best value, an interest rate calculator, offset calculator and upgrades to its website.
The Bath based firm increased both turnover and profits in 2005 compared to 2004, with turnover up from £9.2m to £10.4m and profits up from £2.3m to £2.6m.
L&C continued to specialise in free mortgage advice to clients in 2005 considering products from all providers rather than a restricted panel, considering what an existing lender will offer even when it means the firm earns no fee and offering a range of exclusive best buy mortgages not available on the high street.
Judges also highlighted the in-house bespoke training programme for the induction of new advisers, raising the number of advisers in 2005 from 75 to 100.
The firm also saw increases in income made from peripheral services such as appointing Enact alongside Withy King to offer remortgage conveyancing, using Sirva to handle purchase conveyancing and extending policies and revenue with building and contents insurer Clarke Roxburgh.
L&C was the most quoted mortgage IFA in 2005, according to Presswatch figures, with 269 mentions in the financial press.
Upgrades to the firm’s website, developing whitelabelled websites for third parties, creating a criteria driven sub-prime sourcing system and enhancements to workflow systems were icing on the cake of another great year for the firm.
Winner – L&C
2nd – Savills Private Finance
Joint 3rd – Finance Shop
Joint 3rd – John Charcol
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