View more on these topics

Bereaved family attacks Windsor’s ‘casual’ service

Windsor Life has come under fire after a request by the daughter of a deceased policyholder for information about the policy went unanswered for two months.

Louise Somerville Williams wrote to Windsor Life on February 8 requesting information about her mother’s annuity that was needed to put her estate in order after she passed away in January.

She says: “I got back a very casual letter which did not answer any of my questions. It simply said: ‘We will be in touch with you if we need to’.”

Somerville Williams wrote another letter which went unanswered. Her brother followed it up with a phone call which was put through to a callback service, which never responded. She eventually received the information over the phone earlier this month.

A Windsor Life spokesman says: “The backlog is being addressed actively and we are pleased to report that significant progress has been made in reducing it.

“We have at all times treated this problem extremely seriously and apologise to customers who have been affected by these problems.”

Recommended

Adviser Fund Index – I have a theme

Themed funds have become increasingly popular in the last few years as investors attempt to find the next big story. Thematic investing is not a new concept but specific funds are more visible now than in the past.

Brown in the soup

It must be terrible to be Gordon Brown right now. After all, here is a man who built up a reputation over the past decade as the Iron Chancellor, a man in control not just of the UK economy but almost every other Government department he cared to interfere with.

Rooftop to close

Rooftop Mortgages, the UK specialist subsidiary of US bank Bear Stearns, is set to close after withdrawing its entire range last Friday.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment