View more on these topics

B&B will no longer work with claims firms

Bradford & Bingley will no longer deal with third parties representing customer endowment complaints.

The bank says its customers may be unaware of the free complaints service already available to them through the Financial Ombudsman Service.

It will however deal with people representing customers with special circumstances or those customers insistent on using third parties.

From August 1, if B&B receives a complaint via a claims management company, it will write to the customer informing them they can complain for free and provide them with relevant information to do so.

B&B spokeswoman Nickie Aiken says: “Customers are being left financially disadvantaged by using such firms. There is no reason for customers to have to resort to these firms. The complain service we provide and that of the FOS are both straightforward and free.”


Without a shadow of a doubt

I am writing in response to the front page article in your Professional Brief in which you say that Simply Biz is urging IFAs to set up shadow companies to ease their transition from networks to directly authorised status.

JPMorgan Invest partners with 1st

JPMorgan Invest, a subsidiary of JPMorgan Asset Management, has partnered with 1st Software to provide online workplace financial education.JPM Invest will offer employers packages to help them financial planning tools for employees approaching retirement. This will be powered by 1st Software’s Adviser Office software.

The frill of it all

Nicola York asks if clients want added-value services on critical cover or if they consider them to be fripperies that push up policy costs


News and expert analysis straight to your inbox

Sign up


    Leave a comment