View more on these topics

Battle fatigue

Do readers believe providers have any obligation to honour policy conditions, adhere to their published service standards or recognise IFA complaints?

Anyone who has worked in this industry will have experienced a fair percentage of providers failing on all counts. It has now got to the stage with Scottish Provident that I have an annual battle to renew a particular client’s whole of life policy that includes an automatic indexation option.

I feel over a barrel. From an insurance perspective, I cannot move cover, yet I feel under pressure to ensure that the client has the cover he is entitled to and has paid his premiums for. I have phoned, emailed, faxed, even written to the managing director. Do they bother to reply? What do you think? No.

This matter has been outstanding since November and I am yet to have any confirmation of cover. I have managed to speak to the odd administrator, who has promised to get back to me but I am still waiting.

I have not yet mentioned remuneration to them. Do they think the client will pay for my time? If I cannot get the powers that be at Scottish Provident to acknowledge my correspondence, what chance do I have in getting them to meet my time costs? It is about time that we IFAs sung with one voice to apply pressure to the providers who take us for granted. I would welcome comments from anyone.

Mark Dodd
Chartered financial planner and senior associate
John Lamb Partnership


A kind of magic

I generally enjoy reading Nic Cicutti’s column and his recent article featuring me (Money Marketing, January 17) was no exception, perhaps because I was on a Barbados beach at the time and read it on my Blackberry.

Shopping list

The explosion of new lenders and intermediaries in the UK market over the last decade has driven competition, encouraged innovation and delivered huge choice for borrowers. However, as trading conditions tighten, funding remains difficult to secure and volumes shrink, the pressure on some companies may be too much to bear.

Kelly returns to Sesame as MD

Thinc operations director Nick Kelly is to return to Sesame as its network and direct managing director.Kelly, who is to leave Thinc in the next three months, will lead the day-to-day business of the life and pension divisions of Sesame, reporting to group sales and marketing director Stephen Young. Kelly started his career stockbroking before […]

Jelf Group acquires three new businesses

Jelf Group has announced its acquisition of Manson Insurance Group, Bartlett Davies Bicks Ltd and Carter & Co Risk Management Ltd, bringing its total amount of insurance and healthcare premiums to £320m.The Manson Group focuses on financial services, general insurance and healthcare and the acquisition will increase the amount of premiums that Jelf places with […]

A modern horror story

Every day a quick scan of the news reveals some new horror that will change the lives of those involved forever – the unlucky accident on the way to work, a tragic illness that cuts a young life short or the holiday accident that leaves more than just a scar to cope with. We barely […]


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm