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Barclays tops complaints table

Barclays received the most complaints of all banks in the first half of 2011, with 251,563 new complaints.

The FSA’s complaints data, published today, shows Lloyds was second with 181,907, followed by Santander with 168,888 and NatWest with 147,109.

Barclays upheld 53 per cent of complaints during the period, while Lloyds upheld 58 per cent, Santander 49 per cent and NatWest 69 per cent.

The FSA data includes firms that report 500 or more complaints in a six-monthly reporting period.

Sesame, which is the only IFA network included in the list, received 958 complaints during H1 and upheld 23 per cent.


Aifa may raise fees for networks

Aifa is considering introducing higher membership fees for networks to bring their contribution more in line with fees paid by directly authorised firms. Money Marketing understands. Directly authorised members of Aifa currently pay a fee at firm level and for each of their advisers. Money Marketing understands that networks pay a fee for the network […]


ABI to introduce compulsory code of conduct for OMO

The Association of British Insurers will introduce a compulsory code of conduct which will force providers to remove the annuity application form in the communications they send to customers. The initiative has been announced as part of ongoing efforts by the industry and Government to increase the number of people who shop around at retirement. […]

Fidelity to launch global income fund for Roberts

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