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Barclays to cut 1,700 jobs across branch network

Cuts reflect rise in customers using online banking, says Barclays.

Barclays is cutting 1,700 frontline jobs from across its branch network.

The bank told staff last week it will be cutting frontline branch roles next year, including cashiers, personal bankers, operational specialists and branch managers.

Barclays says the cuts reflect the increasing numbers of customers looking to do their banking online and through smartphones. The bank says as a result it wants to “invest in the channels that customers are using, while improving customer service”.

A spokesman says: “The way in which our customers access their banking services is changing rapidly.

“As a result of technological changes, we will be able to provide better service for our customers with fewer staff in our branches.

“We have outlined a voluntary redundancy scheme for those colleagues who are interested. We are committed to working with our impacted colleagues so that they are fully consulted and have access to the support and services they require.”

Unite national officer Dominic Hook says the move is “a colossal mistake”.

He says: “Such a massive reduction will be very detrimental to the bank and will also be hugely challenging for the staff remaining.

“Unite is pressing Barclays to reconsider this proposal. By taking 1,700 of the workforce away Barclays risks massive reputational damage.”

Evolve Financial Planning director Jason Witcombe says: “The reality is the public’s relationship with the high street is changing, and the internet is playing an increasingly important role in transactions, particularly for banking.

“It is terribly sad for the staff involved but this move does not surprise me and you cannot blame a business for reviewing its customers’ needs and redirecting its resources accordingly.”


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