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Barclays restructures mortgage intermediary division

Barclays Rain 480

Barclays has restructured its intermediary department to improve its service to brokers.

The lender has replaced its key account managers, who were responsible for writing business and fostering brokers relationships, with two new national relationship managers, who will be solely responsible for developing relationships and providing marketing help. The national relationship managers will report to Sarah Green, who will become head of national relationships.

Six people will lose their jobs as a result of the restructure.

Barclays will continue to have intermediary relationship managers covering different geographical areas, and these will be supported by a new eight-strong team of telephone relationship managers, who will develop and manage intermediary relationships over the phone.

The lender will also appoint a person to work with all key distributors.

A spokeswoman says: “We have reviewed our distribution strategy to ensure we continue to improve our service to intermediaries. We must ensure we continue to adapt to the changing needs of the intermediary mortgage market and that they have the right contacts in the right place at the right time.

“This is part of Barclays ongoing approach to making improvements to service, systems and processes, enhancing the end-to-end process for brokers and their clients.”

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  1. A most disingenuous statement from Barclays –

    A spokeswoman says: “We have reviewed our distribution strategy to ensure we continue to improve our service to intermediaries. We must ensure we continue to adapt to the changing needs of the intermediary mortgage market and that they have the right contacts in the right place at the right time.

    “This is part of Barclays ongoing approach to making improvements to service, systems and processes, enhancing the end-to-end process for brokers and their clients.”

    Say nothing or tell the truth. It was a cost reduction exercise. Reducing headcount, removing part of the local knowledge base and disrupting existing relationships improves service and the end to end process in what way. It isn’t just banks that spout this drivel via spokespersons but I thought they were trying to rebuilt their integrity. Shame on you.

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