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Barclays receives most investment complaints

Barclays Rain 480

Barclays Bank received the most investment complaints in the first half of the year, with two other Barclays subsidiaries named among the top 10 firms generating the highest number of investment complaints.

Data published by the FSA this morning shows Barclays Bank received 2,730 investment complaints in the six months to the end of June. Over the same period 37 per cent of investment complaints were upheld by the bank.

Santander received 2,524 investment complaints, Lloyds TSB received 1,791 investment complaints, Bank of Scotland had 1,735 investment complaints, and Barclays Stockbrokers had 1,553.

HSBC had 1,553 investment complaints, Equiniti Financial Services had 1,435, Aviva Life UK had 1,274, Woolwich Plan Managers received 1,254 and Prudential had 1,000.

Santander upheld 69 per cent of its investment complaints, Lloyds TSB upheld 37 per cent, Bank of Scotland upheld 58 per cent, and Barclays Stockbrokers upheld 39 per cent.

HSBC upheld 45 per cent of its investment complaints, Equiniti upheld 28 per cent, Aviva upheld 44 per cent, Woolwich upheld 51 per cent Pru upheld 66 per cent.

The only two networks that appeared in the FSA’s complaints data were Sesame and Openwork. Sesame received 170 investment complaints and upheld 43 per cent, while Openwork had 113 investment complaints and upheld 40 per cent.


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  1. Complaints Handling Contractor 27th September 2012 at 11:51 am

    Only 37%?

    The files will need to be revisited, just as they were during the endowment ‘review’.

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