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Banks double the adviser figure for upheld FOS complaints

The Financial Ombudsman Service upheld 69 per cent of bank complaints in the last year, more than double the 33 per cent upheld against advisers.

Figures obtained from the FOS by Money Marketing show that the uphold rate for life insurance/investment product providers was 36 per cent in 2008/09. The figure was 45 per cent for both fund managers and stockbrokers.

Banks were the cause of 59 per cent of new complaints in 2008/09, life insurance and investment providers 11 per cent, general insurers 13 per cent and general insurance intermediaries 5 per cent. Mortgage intermediaries generated 4 per cent of new complaints and IFAs just 3 per cent.

In his chief ombudsman’s report, Walter Merricks says overall uphold rates for the past eight years have averaged 30-40 per cent. He says: “We would normally expect only a minority of the complaints referred to us to turn out to have been justified, as is the case with independent financial advisers.”

Tower Hill Associates director John Lang says: “Banks want to shoehorn their customers into whatever products they have at their disposal and do not compare the market.”


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A bull case for US equities?

Neptune video: a bull case for US equities?

Watch Felix Wintle, head of US equities at Neptune, discuss why he believes US equities are in a structural bull market and the key factors that can drive the S&P 500 higher.

In the video, Wintle addresses the following:

• The US market and why — despite equities rising from 2009 — he believes the structural bull market only started in 2013
• Key economic and corporate factors that can drive the S&P 500 higher
• Investment themes and sectors offering exposure to the domestic recovery


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