View more on these topics

Bank of Scotland worst for FOS mortgage complaints

HBOS plc 480

Bank of Scotland had the most mortgage complaints referred to the Financial Ombudsman Service in the second half of last year.

The bank, part of Lloyds Banking Group, had a total of 1,087 mortgage complaints referred to the FOS between 1 July to 31 December.

Santander had the second highest number of mortgage complaints referred to the FOS with 900. Northern Rock Asset Management saw 512 mortgage complaints go the FOS, Barclays had 467, and NatWest had 300.

Preferred Mortgages, which had 29 new mortgage complaints referred to the FOS in the second half of last year, had the highest proportion of mortgage complaints upheld against it with 58 per cent.

Southern Pacific Mortgage Limited had 54 FOS mortgage complaints, and the FOS upheld 55 per cent of complaints against it over the same period.

Barclays had 45 per cent of mortgage complaints upheld. Clydesdale Bank, owned by National Australia Group, had 85 FOS mortgage complaints, and the FOS upheld 38 per cent of mortgage complaints about the bank.

The Mortgage Business, part of Lloyds, had 41 mortgage complaints referred to the FOS, with 37 per cent upheld.

The FOS upheld an average of 26 per cent of mortgage complaint cases.

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com