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Bank of Scotland data lost in post

Details of 62,000 Bank of Scotland mortgage customers were on a disk lost in the post.

A computer disk containing the details has been reported as a lost item to Royal Mail. The loss has been reported to the FSA and the Information Commissioner.

Spokesman Shane O’Riordain says: “We apologise to our customers for any inconvenience or upset this incident may have caused. We have taken immediate steps to protect our customers and make sure this does not happen again. We have written to all customers affected to apologise and reassure them that the risk of fraud is very low. In the very unlikely event of any fraud, Bank of Scotland stands behind its customers.”

In March, Halifax wrote to 13,000 mortgage customers to tell them some of their personal details had been stolen. Nationwide was fined £1m by the FSA this year after a laptop computer with members’ account details was stolen.

BoS says the disk contained mortgage account information only and no customer bank account details, PINs, passwords or banking transaction data. The details were being sent to a credit reference agency.

The bank is offering affected customers free protective registration with fraud prevention service Cifas. The facility offers additional protection against the misuse of personal information when applying for credit and other products and services.


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