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Bad connection

Am I the only IFA that suffers from hanging about syndrome or phone

“queueitis”?

Maybe we should have provider performance tables based on response times

to your phone call, not forgetting, of course, that past perform-ance is no

guide to the future.

Oh, for the days of human phone operators. At least they answered the

phone. Must dash. Have just been advised that my queueing time is down to

four minutes. Exciting, isn&#39t it? By the way, who pays for the waiting

time? Need you ask.

Tony Hughes

Director,

AFS

Newmarket, Suffolk

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