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Aviva settles death claims in half a day

Aviva is piloting changes to its teleclaim process that aim to settle life cover claims without sight of a death certificate.

The trial has been running since January 28 and has seen the average time it takes to pay a death claim fall to half a day.

As part of the pilot, the maximum sum assured that can be paid via teleclaims has been raised from £50,000 to £250,000.

Policies that can be paid through teleclaims have to be joint-life policies payable on first death that have been in force for at least five years, without trusts and assignments and with no coroner involvement.

The shortest turn-round time Aviva has achieved in paying a death claim under the trial is two hours. The longest is 24 hours.

Research carried out by reinsurer RGA on behalf of the Investment & Life Assurance Group last year found that the average settlement time for death claims was 73 days.

Aviva director of protection Richard Verdin says: “Insurers are often accused of avoiding paying claims. This is about the industry doing the right thing by the customer at the time they need it most.”

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  1. sir,meri wife Mrs.Gitabai ki death ho gai hai jinki policy no ALA3086973 claim ke liya mein paresan ho raha hun please jaldi karne ki kripa karen thanks

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