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Aviva pays 99% of protection claims in 2011

Aviva paid out 99 per cent of all protection claims in 2011.

Figures released today reveal that Aviva paid out 99.7 per cent of life insurance claims and 94.1 per cent of critical illness claims last year, to 10,495 life insurance claimants and 1,568 CI claimants.

In total, the insurer paid out £439m to its protection customers, which equates to £320m to the families of life insurance customers and £114m to customers with critical illness cover.

Overall, 0.4 per cent of protection claims were denied due to non-disclosure, which breaks down as 0.3 per cent of life insurance claims and 1 per cent of CI claims.

The average payout to CI customers was £73,591 and the average age of CI claimants was 44 years old for women and 46 years old for men.

Cancer remains the most common cause of CI claims at 67 per cent, followed by heart attack at 10 per cent, stroke at 7 per cent, multiple sclerosis at 6 per cent and benign brain tumour at 2 per cent.

Aviva chief underwriter Robert Morrison says: “We are extremely proud of our claims record at Aviva. We are constantly working to make our customer journey as simple and straightforward as possible. We are striving to ensure that whether they are taking out cover or making a claim, our customers have exactly the experience they would want at that time.”

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